Streamline customer support with Bolddesk Syncfusion's cloud-based help desk software. Manage tickets, automate tasks, and enhance customer experiences.
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Pricing Model
Pricing Plans
Scale Plan
Priced at $18 per agent per month, this plan includes: Email ticketing, Knowledge base, Workflow automation, Canned responses, Agent signature, Custom fields and views, Custom domain and email templates, Custom ticket status, Web widgets and web forms
$ 18
per agent per month
Momentum Plan
At $35 per agent per month, this plan offers all Scale features plus: Live chat, WhatsApp, Facebook, Instagram, and SMS support, AI Agents, Ticket auto-assignment, Ticket templates and macros, Customer Satisfaction (CSAT) surveys, Multiple SLAs and business hours, SLA reminders and escalations, Artificial intelligence add-on support
$ 35
per agent per month
Enterprise Plan
For $49 per agent per month, this plan encompasses all Momentum features along with: Ticket approvals, HIPAA compliance, Agent shifts, Custom dashboards, Scheduled reports, Activity/task management, Multibrand help desk and knowledge base, Contact group management, Brand-specific email templates, Artificial intelligence add-on support
$ 49
per agent per month
AI Agent
This add-on is priced at $0.75 per resolution, meaning charges apply only when the AI fully resolves a chat conversation. Benefits include: 24/7 virtual assistance, Automated responses, Reduced agent workload
$ 0.75
per resolution
Momentum Plan for Non-Profit Organizations
Non-profits are offered the Momentum plan free for 10 agents. For organizations requiring more than the default 10 agents under these special offers, additional agents can be added at a pro-rated annual cost, or custom plans can be arranged.
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for 10 agents
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