UserTesting: AI Uncovers Insights for Impactful UX Decisions

Test-based Consumption

Test-based usage accessible to the entire team. Unlimited users across the enterprise without per-seat charges. Full access to the UserTesting platform. Best For: Organizations beginning to integrate human insights into their processes. Contract Flexibility: Allows for starting small with the option to expand as needed.

Team-based Unlimited

Unlimited tests within a mutually agreed-upon enterprise scope (e.g., team, department, division). Full access to the UserTesting platform. Best For: Organizations aiming to scale insights across multiple departments and geographies. Contract Predictability: Offers predictable contracts to facilitate budgeting and procurement.

Advanced

Access to a global participant panel across 60+ countries. Enterprise-grade security and compliance (SOC2, ISO 27001, GDPR, HIPAA). Test builder and template gallery. Unmoderated tests, including surveys, interaction tests, and think-aloud sessions. Moderated Live Conversations. Test plan and audience management. Advanced demographic filters and screener questions. Interactive path flows and click maps. Sentiment analysis. Transcripts. Unlimited workspaces. Integrations with Slack, Teams, Jira, Figma, FigJam, and Miro. Dedicated Customer Success Manager.

Ultimate

Includes all features of the Advanced plan, plus: AI-powered analysis and insights automation. Smart tags. Insights Hub and AI-powered Insight Discovery. Card sorting and tree testing. Onboard and manage custom audiences. Secure prototype hosting. Approval flow. Premier Support with optional 30-minute Power Sessions.

Ultimate+

Includes all features of the Ultimate plan, plus: Team-based unlimited testing. Industry-leading custom insights services, tailored to business needs, including: Premium onboarding. Insights strategy. Insights delivery. Custom audience sourcing. Premier Support+ with a dedicated consultant and included 1-hour Power Sessions.